Exchange Policy

• Exchanges are allowed within 48 hours of receiving your order.
• Items must be unworn and in their original condition, with all tags and packaging intact.
• Exchanges are subject to product availability.
• Customers are responsible for shipping costs related to exchanges, unless the item is faulty or incorrect.

Return Policy

• Returns are accepted within 48 hours of receiving your order.
• Returned items must be unworn and in their original condition, with all tags and packaging intact.
• Once the returned item is received and inspected, the refund will be processed according to our internal procedures.
• The refunded amount will be issued to the same payment method used at checkout. Please note that processing times may vary depending on your bank or payment provider.

Important Note:

• Packages must not be opened while the courier is at the door.

How to Request an Exchange or Return

To request an exchange or return, please contact us within 48 hours of receiving your order via:

• Email: dar@gozoour.com
• Or through our official social media channels